Account & Login
I Didn't Receive My Verification Email
Where the code usually is, and how to get a new one.
If your sign-in code has not arrived, work through these in order.
Total Family signs you in with a code sent to your email rather than a password, so a missing code is almost always an email problem rather than an account problem.
1. Check Your Spam or Junk Folder
This is the answer most of the time. Automated sign-in emails are the ones filters catch most often.
2. Give It Five Minutes
Delivery is usually immediate but not always. Wait before resending, or you will end up with several codes and use the wrong one.
3. Use the Resend Link
It sits under the message on the Check Your Inbox screen.
4. Try a Different Email Address
Also from that screen. Worth doing if your work address has strict filtering.
Was this article helpful?