How can we help you?
Search the Total Family resource library for guides, product updates, and answers.
Browse by Topic
Jump straight to the part of the library that fits what you need.
Getting Started
New to Total Family? Start with the track that matches your role.
For Families
One article for every feature, step by step and with screenshots.
For Partners
One article for every screen in the partner portal, step by step.
Billing & Payment
Plans, upgrades, promo codes, renewals, and what to do when a payment goes wrong.
Support
Search, browse by topic, or contact us if you are still stuck.
Release Notes
Product updates, release notes, and improvements to Total Family.
Popular Articles
Your Free Family Account
What you can do without paying, what is locked until you upgrade, and how to tell which plan you are on.
What Is Total Family?
What the product is for, and what your family gets out of it.
Your Free Firm Account
What a firm can do before starting the trial, and what the trial unlocks.
Create Your Family
Set up your household and invite the people in it.
Before You Start
The questions most people have before they create an account.
Free vs Premium
What the free plan covers, and what Premium adds.
Still have Questions?
We're here to help. Reach our support team and we'll get you unstuck.
Contact support
Two routes from inside the product, and what to include so the first reply solves it.
How to reach us